West End Veterinary Office offers a wide range of veterinary services including state of the art surgery and diagnostics, specialized care for rats, chinchillas, mice, guinea pigs, ferrets, hedge hogs, snakes, amphibians, lizards and birds of all species
Doctor Don Factor is a 1983 graduate of the New York State College of Veterinary Medicicine at Cornell University. He is an active member of the American Veterinary Medical Association, the New York State Veterinary Medical Society, the Hudson Valley Veterinary Medical Society, the Association of Avian Veterinarians, the Association of Exotic Mammal Veterinarians, the Association of Reptile and Amphibian Veterinarians and routinely participates in the online discussion forum of exotic veterinarians from around the world. Dr. Factor is also a member of the Board of Directors of the Orange County Animal Emergency Service in Middletown, NY. In his capacity on the board, he is responsible for maintaining the quality of medical care provided to emergencies from all Veterinary practices in Orange County and beyond.
Dr. Factor created and taught the course in Exotic Animal Medicine and Care at the accredited program for Licensed Veterinary Technicians at SUNY Ulster for three years before handing the course over to another professor. With few exceptions, Dr. Factor has owned pets of every species he treats and has first hand experience in their husbandry and care. He has been a member of the Association of Avian Veterinarians since its inception, and maintains his expertise in all species, including dogs and cats by constant learning and continuing education. His only desire is to provide your pet with the best medical and surgical care possible.
Krysten E. Santiago, DVM
Dr. Santiago grew up in Long Island, NY where her own pets and volunteer time at local rescues, fostered her love of animals. She received her Bachelor of Science at Newburgh’s own, Mount Saint Mary College. She pursued her degree at Ross University School of Veterinary Medicine, housed on the Caribbean island of St. Kitts. She returned to the United States for her clinical year at Cummings School of Veterinary Medicine, Tufts University and has since, settled back into the Hudson Valley. While she loves to care for all animals, she has a special interest in birds and exotic pets. She is a member of the American Veterinary Medical Association, the New York State Veterinary Medical Society, the Hudson Valley Veterinary Medical Society, the Association of Avian Veterinarians, the Association of Exotic Mammal Veterinarians, the Association of Reptile and Amphibian Veterinarians. She shares her home with Lulu the pineapple conure, Midna the chinchilla, and Aristotle the crested gecko. In her spare time, she can be found hiking local trails, painting, or enjoying a good book.